You can now request health insurance services via the Luxembourg State's online portal for administrative procedures. New functionalities have just been put online on MyGuichet.lu in order to improve services for persons insured by the CNS (National Health Fund) and the CMFEC (Health Insurance Fund for Civil Servants and Public Employees) and to facilitate access to administrative services for citizens.
24 hours a day, 7 days a week
This means that you can carry out your administrative procedures anywhere in the world, 24 hours a day, 7 days a week. As it's easy to store electronic documents transmitted and data is secure at all times, the insured person no longer needs the paper version from their health insurance fund, as the document can be consulted and printed out anywhere and at any time.
Making procedures easier
The insured person can now
- request an online version of the breakdown of the reimbursement of medical expenses or maternity fees;
- consult personal data;
- request a provisional certificate to replace a European social security card;
- request a certificate of entitlement to services required during a temporary stay in Cape Verde, Quebec, Bosnia-Herzegovina, Tunisia or Turkey;
- request a co-insurance certificate;
- change bank account details.
'Einfach Lëtzebuerg' (Easy Luxembourg)
This flagship project for the digitisation of Luxembourg's administration is part of the 'Einfach Lëtzebuerg' programme, launched by the Minister of the Civil Service and Administrative Reform Dan Kersch.
The Caisse de maladie des fonctionnaires et employés publics (Health Insurance Fund for Civil Servants and Public Employees, CMFEP) and the Entraide médicale des CFL (Luxembourg Railways Medical Mutual, EMCFL) will be gradually placed online.
(Source: Press release from the Ministry of Social Security, the Ministry of the Civil Service and Administrative Reform and the Government IT Centre)